RETURNS, REFUND AND EXCHANGE ELIGIBILITY
- Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
- To complete your return, we require a receipt or proof of purchase.
- Orders are only eligible for return/exchange if the product is clearly defective / damaged.
- Orders are only eligible for received wrong product.
- Orders are only eligible for the product received does not match the images in terms of colour/design/fabric/quality, as seen on the website.
- Reach out to Diva customer care through email email@example.com within 7 days from the receipt of order to get a confirmation on the return/refund eligibility of the order.
- One of our executives will get in touch, in order to process the return/exchange request.
- The customers may have to share the images of the product received in order to initiate the return pick-up.
- A confirmation mail would be sent to the customer, confirming the return/exchange request.
- Return pick-up will be facilitated by the third-party logistics (Shiprocket.in)within 3 business days from the date of return/exchange confirmation.
- Customers are requested not to return the products through any personal mode other than the return facility provided by Diva as this may hamper/delay the refund/exchange process.
- Alternatively, customers can choose to exchange the products at any nearest Diva store available in Tamil Nadu, India within 7 days of receiving the product.
- Customers may have to bear additional charges such as return cost and custom duties. Such amount shall be indicated to the customers in advance.
The product will go through the following internal checks before the refund gets processed
- The product/s returned should be in original condition.
- The product/s must not be used or washed.
- The product/s should have the original tags/labels in place and folds intact.
- The product/s should be returned along with the box in which the product was delivered.
Note: Orders placed for Gift cards and Accessories are not eligible for cancellation/exchange or refund.
- Refunds (net of any additional charges applied on account of return) shall be made to the same issuing bank through which the product was purchased, using the same payment mode. Refunds are processed within 2 business days of receiving the product to Diva’s warehouse.
- The refunded amount may take 7-10 business days form the date of initiation of refund to reflect in the bank account/credit card/wallet.
- In the event of false, frivolous or baseless complaint regarding the delivery or quality of the products, the customer will not be eligible for refund or replacement.
- Customers have the option to raise a chargeback with their bank, If the refund amount does not reflect within 15 days from the date of initiating refund.
- However, we request the customers to reach out to us first for any queries and speedy resolution on any payment/refund concerns.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
For any other exchange related queries, please contact the store closest to you or send us anemail to email@example.com.